Quality Care

We wish to provide the highest quality of care, and to do this we give priority to a number of areas relating to the operation of the home and the services we provide.

Health and Personal Care

We draw on professional guidelines for the services the home provides.  To achieve the best possible care we will:

• With each resident (or where appropriate their representative) we will produce, regularly update and implement a care plan based upon ongoing assessment.
• Arrange for appropriate professionals to meet the health care needs of each resident.
• Adhere to careful procedures for the administration of each resident’s medication.
• Take steps to safeguard the dignity and privacy of each resident in all aspects of the delivery of health and personal care.
• Treat residents who are dying with special care and assist them and their relations with sensitivity at the time of death.

Specialist Therapies

A private masseuse visits the home by appointment.
The community physiotherapist will visit the home when needed, as will the community occupational therapist.

Lifestyle

It is clear that residents may need care and help in a range of aspects of their lives.  To respond to the variety of needs and wishes of residents, we will do the following:

• Aim to provide a lifestyle for residents, which satisfies their social, cultural, religious and recreational interests and needs.
• Help residents to exercise choice and control over their lives.
• Provide meals which constitute a wholesome, appealing and balanced diet in pleasing surroundings and at all times convenient to residents.

Concerns, complaints and protection

Despite everything that we do to provide a secure environment, we know that residents may become dissatisfied from time to time and may even suffer abuse inside or outside the home.  To tackle such problems we will do the following:

• Provide and, when necessary, operate a simple, clear and accessible complaints procedure.
• Take all necessary action to protect residents’ legal rights.
• Make all possible efforts to protect residents from every sort of abuse and from the various possible abusers.

Focus on the residents

We want everything we do in the home to be driven by the needs, abilities and aspirations of our residents, not by what staff, management or any other group would desire.  We recognize how easily the focus can slip and we will remain vigilant to ensure that the facilities, resources, policies, activities and services of the home remain resident-led.